We ship worldwide. Need it sooner? Choose a Priority option at checkout when you add your shipping details to speed up processing.

United States. Every order ships Delivered Duty Paid (DDP), so all duties, taxes and import fees are covered upfront by us. That means full cost transparency, no surprise bills from the courier, and a faster, smoother delivery.

Rest of world. Select Priority at checkout to unlock DDP and have your duties, taxes and import fees covered upfront too.

On Standard shipments outside the US, duties, taxes and import fees may be payable when your parcel reaches your local customs authority. We'd recommend checking your country's thresholds beforehand.

Washing

• Wash at 30°C (86°F) on a gentle cycle with similar colours.
• Use a mild detergent to protect the organic cotton and the embroidery.

Drying

• Air dry only — lay flat or hang to dry.
• Avoid tumble drying, which can damage both the fabric and the stitching.

Ironing

• Turn the item inside out first.
• Lay a clean cloth over the embroidery to protect it.
• Use a low to medium heat for the best result.

Cared for properly, your piece is made to last for years.

Will it actually look like my pet?

Yes. We create a custom embroidery design from your photo and send you a proof before anything is stitched, with unlimited edits until it's right.

How long does it take?

Orders typically ship within 10–14 days. Priority options may be available at checkout.

Is it embroidered or printed?

Every design is stitched using premium embroidery for a high-quality, long-lasting finish.

Can I make changes?

Of course. You can request unlimited edits until you're completely happy.

Still have questions?

• How long does custom pet embroidery take?
• Will my embroidery really look like my pet?
• What photo works best for pet embroidery?
• Embroidery vs print: what's better for pet portraits?
• Pet memorial gifts: a meaningful way to remember them