2 Revisions Guarantee
- Description
Not the happiest with the original photo you chose?
Would you prefer to have lots of choice?
Have you just found that one special photo you'd forgotten about after receiving your illustration?
Don't worry! We get it.
Please upload a new photo here and pay the difference.
We'll then get your new illustration back to you within 2 working days.
*Please note, this product can only be purchased alongside a custom order, this cannot be sold separately.*
Premium Material
UK Orders are sent free using Evri 48.
FAQ
Can I have more than one pet on an item?
You can have up to two pets on most of our custom items, and sweatshirts and hoodies can accommodate up to four pets. Please select the number of pets you'd like on the item.
How do I add more than one pet to an item?
You just need to pick the number of embroidered illustrations in the drop down on the product page - this is £15 per extra pet. Then upload your photos as normal!
How long does it take to get my pet illustration?
You will get your first draft within 7 working days of your order (excluding UK bank holidays)
If I have more than one pet how do I tell you which one is which?
When Lucy sends your illustration she will ask you to confirm who is who or you can add the names to the notes section in the cart too.
Shipping
Fast shipping
Full colour embroidered items take between 3-4 weeks to process from order date (please note if there are multiple stages of revisions this will impact processing time)
Outline portraits are shipped after 7 days of ordering (please note we do not provide proofs for these items)
Ready to ship items dispatch within 2-3 working days.
Order tracking
You will receive notifications via your email address as your order status updates.
You can also drop us an email at hello@lucyandlolashop.com for any order queries
Get in touch
Please contact customer service at hello@lucyandlolashop.com if you need any help or have any questions about the process
HAND DRAWN
Illustrations
The best photos are the ones that you feel really show off your pet's personality! Try to find ones close up (headshot) of them looking their best. If you have a dog smiling photos always work well!
we'll make it pawfect with
Unlimited Revisions
We believe your pet’s portrait should be as unique and special as they are. By allowing unlimited revisions, we ensure that the final product not only meets but exceeds your expectations, giving you a keepsake to cherish forever.
Your satisfaction is our top priority, and we’re committed to creating a portrait you’ll truly love! 💛
