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Lucy and Lola Shop
Hannah McWilliam (Norway)
Lovely quality, beautiful design and a wonderful way to remember my dog❤️

The whole process was stress free and enjoyable. I was able to choose an image of my dog that I wanted to have stitched and include a feature from another picture of him to create the perfect digital image.

When my order arrived (t-shirt), I was so moved. The stitching is so well done and you can see the time and effort that has gone into creating it. My t-shirt was stitched by Crissie❤️
I am so excited to wear it! I lost my dog at the beginning of this year and so this t-shirt is such a lovely way of remembering him.

The quality of the t-shirt fabric also surprised me. It’s soft, thick and does not feel like the cheap standard t-shirts you might find elsewhere when creating a personalised design.

Overall, I am really impressed with my purchase. I will definitely order from Lucy and Lola in the future! Thank you for making such a special product❤️

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Lucy and Lola Shop
Danielle Maddock (Australia)
Wonderful customer service

Wonderful customer service, they made sure it was perfect before they created my jumper

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Lucy and Lola Shop
sarah leitch (United Kingdom)
Lovely product

Lovely product. My cats look great. Good communication through our the process.

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Lucy and Lola Shop
Sal Calder (United Kingdom)
Really happy with my hoodie

Really happy with my hoodie only problem is I now have t order another one because Bramble has been clipped and doesn’t look like her image now so I will definitely be ordering another top

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Lucy and Lola Shop
Caroline Paul (United Kingdom)
In general

In general, I have had no issues, and this is my third order. However, the third order, which was for two T-shirts, only contained the printed one; the embroidered one was missing. I am awaiting an update about this.

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Lucy and Lola Shop
holly mcguire (Germany)
So so good!

So so lovely. Great communication. Lovely jumper of my best friend. Thank you guys :)

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Lucy and Lola Shop
Liza Curman (United Kingdom)
Highly recommending

The jumper is very good quality and the embroidery is amazing. Customer service is absolutely great and helpful. Definetly will oder again

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Lucy and Lola Shop
Sue Simons (New Zealand)
Love it.

So lovely and warm and the picture is 100% Aklaska

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Lucy and Lola Shop
Ashley Wards (United Kingdom)
Easy from start to finish! A lovely and helpful

Easy from start to finish! A lovely and helpful team!

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Lucy and Lola Shop
Anonymous (United States)
Good quality took a while to come but was worth

Good quality took a while to come but was worth it!

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Lucy and Lola Shop
Natalie Owen (United Kingdom)
Dark grey hoodie

Absolutely fantastic!

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Lucy and Lola Shop
Natalie (United States)
Very happy with my embroidered shirt.

I am well pleased with the lovely sweatshirt with the beautiful embroidery featuring my beloved dog that I got from Lucy and Lola. I think they did a great job. They are customer service is wonderful and the quality of the product is also wonderful.

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Lucy and Lola Shop
Stephanie Gallimore (United Kingdom)
Excellent communication and easy to order.

The process to order is very straightforward and the steps on the website are clear. It’s so easy to select exactly what you want and each order I have placed with Lucy and Lola has been spot on. Communication from the team is excellent and while my order took longer than anticipated, I didn’t mind as I knew the end result would be worth the wait.

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Lucy and Lola Shop
Kendal Lou Dickson (United States)
I ordered a jacket after my cat passed and the quality is ameowzing

I ordered a jacket after my cat passed and the quality is ameowzing. I wear it almost every day. It’s so cozy and I love seeing my baby on it.

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Lucy and Lola Shop
Hazel Alexander (United Kingdom)
Fabulous!

Fabulous!. The embroidery design is identical to my spaniel. Loos amazing and the hoodie is quality fabric - will order from again and will definitely recommend

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Lucy and Lola Shop
Caroline Cheynel
So much love for Lucy&Lola

Lovely and helpful team, wonderful graphics and embroidery, I love my backpack and being able to share my dogs with the world!

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Lucy and Lola Shop
Lorraine Gravett (United Kingdom)
Perfect in every way

From ordering to delivery the experience was great. The website is super easy to use, I need to make some changes which again was super easy, and the bag I ordered came nicely packaged. I could tell care had been taken over my order and I would definitely order again and recommend

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Lucy and Lola Shop
Sara Reynolds (United Kingdom)
Absolutely love my sweatshirt You did

Absolutely love my sweatshirt
You did embroidered a bag for me but only put one of my dogs on it and l would like the other embroidered on it please
I have emailed you but no one has got back to me

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Lucy and Lola Shop
Nadean Brown (United Kingdom)
Excellent

Excellent.

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Lucy and Lola Shop
BARBARA HAGGAN (United Kingdom)
Excellent customer service from start to finish

The customer service was excellent from start to finish, with great communication and genuine care to make sure everything was just right. I would highly recommend Lucy and Lola to anyone looking for a high-quality, personalised gift or keepsake.

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Lucy and Lola Shop
Anabelle Smith (United States)
High quality and my pets look so cute on

High quality and my pets look so cute on it!

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Lucy and Lola Shop
Joy Sargent (United Kingdom)
The online ordering good.

The online ordering is good - selecting the correct
options can be a little confusing. Follow up admin however was great from sending the proofs to letting me know when the items were dispatched. They
take a little longer to arrive but this is understandable given the bespoke nature of the item and the small batches produced at a time and you are clearly advised when your item will be included in a batch.

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Lucy and Lola Shop
Anonymous (United Kingdom)
Amazing in

Amazing in love

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Lucy and Lola Shop
Deborah Greenwood (United Kingdom)
How online shopping should be

The whole experience was faultless. Nothing was too much trouble. I asked for a couple of edits and was completely satisfied with the final result. Lucy and Lola are producing great quality, personalised products for a very reasonable price. I will be making further purchases.

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Lucy and Lola Shop
JOHN HAWKES (United Kingdom)
Shopping experience couldn't have been better

Shopping experience couldn't have been better. Uploading picture was easy. Getting a draft to check was outstanding and I emailed in with some questions which were answered quickly by amazing staff

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Lucy and Lola Shop
g l granton (United Kingdom)
The team are

The team are great

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Lucy and Lola Shop
Zoe Emerson (United Kingdom)
Fab and easy to upload photos

Fab and easy to upload photos, jumper is a lovely quality, beautiful personalised embroidery

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Lucy and Lola Shop
Rebecca Anderson (United Kingdom)
Took a while to arrive but it was worth

Took a while to arrive but it was worth it

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Lucy and Lola Shop
Tina Farquharson (United Kingdom)
Great communication from start to finish and I

Great communication from start to finish and I loved the end product

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Trusted by 10,000+ pet owners • Over 200,000 pets embroidered • Featured in press

FAQs

What is the best personalised pet gift?

Custom embroidered clothing made from your pet’s photo is one of the most meaningful options.

How long does it take?

Proofs are sent within 3 days, with delivery in 10–14 days.

Trusted by 10,000+ pet owners • Over 200,000 pets embroidered

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