Easy to shop and the product is first class. It is easy also to track the production and posting status of the order. In our case it was delayed by a few days from the estimated delivery date, I guess because of the sheer volume of orders. However that would not stop me from ordering again as there's some other lovely products on the website.
Hi Beverley, thank you for your lovely review. We’re delighted you found shopping easy and are pleased with your product. We’re sorry your order arrived a few days later than estimated, and appreciate your understanding. We look forward to welcoming you back to Lucy and Lola Shop!
Absolutely beautiful embroidery of my cat. Captured his expression exactly.
Hi Pat, thank you for your lovely review! We’re delighted the embroidery captured your cat’s expression so beautifully.
Absolutely amazing. Easy process. Absolutely love my bag. Its the spitting image of my dog. I will treasure it.xx
Hi Tracy, thank you so much for your lovely review! We’re delighted the process was easy and that your bag is such a perfect likeness of your dog. We hope you treasure it for years to come!
The jumper I purchased is perfect. Great way to remember my dog
Hi Michael, thank you for your lovely review! We’re delighted the jumper is perfect and helps you remember your dog. We truly appreciate your support.
Excellent service from beginning to end. Given prior preview of embroidery with option to amend if needed.
Hi Karen, thank you for your lovely review. We’re delighted you were pleased with the service and appreciated the embroidery preview and option to make changes. We hope to welcome you back to Lucy and Lola Shop soon!
Brilliant kept informed throughout
Hi Sarah, thanks so much for your lovely review! We’re delighted to hear you felt well informed throughout your experience with Lucy and Lola Shop.
Absolutely stunning, it’s for my boyfriend’s dad and he is obsessed with Rufus and I know he will absolutely adore this.
The quality of the clothing itself is fantastic and some of the best embroidery I’ve seen, especially since it’s hand drawn before it’s stitched.
I honestly want to get this for all my family members!!
Hi Eden, thank you so much for your lovely review! We’re thrilled you’re impressed with the quality and hand-drawn embroidery. We hope your boyfriend’s dad absolutely loves it—and we’d be delighted to help you find something for the rest of your family too!
Fabulous from start to completion ❣️
Hi there, thank you for the fabulous review! We’re so glad you had a great experience from start to completion. ❣️
I can't recommend this company enough, they where the absolute nicest people I have ever dealt with, no question is to big/small. Their work is unreal they are the most amazingly talented people.
The quality of the embroidery & jumpers is out of this world & well worth the money, the attention to detail had me blown away
The most beautiful gift or little treat for yourself.
Hi Yvonne, thank you so much for your wonderful review and recommendation! We’re delighted you love the embroidery, jumpers, and attention to detail. Your kind words mean a great deal to our team, and we’re so pleased we could help you find a beautiful gift or treat for yourself.
Such a unique idea. High quality and the em,broidery of my little mutt looks exactly like him, I'll be buying another, thats for sure ! Thank you all for making sure its such a great likeness too!
Hi Debbie, thank you so much for your lovely review! We’re delighted you’re happy with the quality and that the embroidery captures your little mutt so perfectly. We look forward to helping you with your next one!
Beautiful likeness and made with love and care thank you Lucy & Lola very happy customer ❤️
Hi Hilary, thank you so much for your lovely review! We’re delighted you’re happy with your beautiful likeness and that you can feel the love and care that went into it. ❤️
What an unbelievably memorable experience :)
Hi Carlin, thank you for your wonderful review! We’re delighted you had such a memorable experience and truly appreciate your support.
10/10 ! Looks just like the photo I uploaded, will definitely recommend and order again. Too quality and packing too.
Hi Carlin, thank you for the wonderful review! We’re so glad you love the quality, packaging, and how it turned out. We truly appreciate your recommendation and look forward to your next order!
Easy to order and good communication
Hi Karen, thanks so much for your lovely review! We’re glad ordering was easy and communication was good.
Very easy to order. Queries dealt with so promptly. Great customer service and a beautiful product
Hi Julia, thank you so much for your lovely review! We’re delighted you found ordering easy and enjoyed our prompt service and beautiful product. We really appreciate your support!
Good customer service
Hi Lisa, thank you for your kind words! We’re glad you had a great experience with our customer service.
One of my fur babies took her final sleep on 2nd September. I was and still am totally obsessed with Blossom. She was my teddy bear, she was my Garfield cat accept she wasn’t ginger. She was the most amazing cat with the best personality and I wanted something special, just like she was. That’s when I can across Lucy and Lola. So I ordered a cushion with her portrait on it. I wasn’t totally happy with the first few drawings and I was being a total pain in the butt, they told me that I wasn’t being a pain at all and that they just wanted to get it right for me and boy did they get it right. The cushion is absolutely stunning, she looks perfect and she has pride of place on my sofa. My other cat Cracker often sleeps next to it which makes my heart smile.
Thank you for sharing such a heartfelt tribute to Blossom. We’re so sorry for your loss, and it means a great deal to know her portrait cushion feels just right and has a special place in your home. We’re glad Cracker enjoys keeping her company, too.
Got my sweatshirt today of my six mice. Absolutely love it! Such high quality and captures all of my mice really well. Customer service was amazing too, so helpful. Thank you so much to everyone at Lucy and Lola for creating such a special sweatshirt for me.
Thank you, Mark! We’re delighted that you love your sweatshirt and that it captures all six of your mice so beautifully. It means a lot to hear you were pleased with the quality and our customer service. Thank you for choosing Lucy and Lola!
Ordered two cushions and thrilled with the results. The embroidery was brilliant, these will make great gifts.
Hi there, thank you for your lovely review! We’re delighted you’re thrilled with the cushions and their embroidery. We hope they make wonderful gifts.
Went through several reviews with no problems. Customer service was always responding quickly.
Hi there, thank you for your kind review! We’re pleased to hear you’ve had a smooth experience and that our customer service team responded promptly. We truly appreciate your support.
Love my Jumper the image is amazing.
Thank you
Hi Charlotte, thank you so much! We’re delighted you love your jumper and the image. Enjoy wearing it!
Are you really a pet owner if you don’t have a Lucy and Lola product?
Just the most amazing shop! Don’t hesitate, just order!
Hi there, thank you so much for the wonderful review! We’re thrilled you love Lucy and Lola Shop and truly appreciate your support.
Easy to use, will definitely us again 💯. Great idea well done 🫶
Hi Neil, thanks so much for your lovely review! We’re delighted you found it easy to use, and we really appreciate your support. 🫶
Contact us
Trusted by 10,000+ pet owners • Over 200,000 pets embroidered • Featured in press
FAQs
What is the best personalised pet gift?
Custom embroidered clothing made from your pet’s photo is one of the most meaningful options.
How long does it take?
Proofs are sent within 3 days, with delivery in 10–14 days.
Trusted by 10,000+ pet owners • Over 200,000 pets embroidered