2 Revisions Guarantee
UK - Get it between -
- Description
- Care
How It Works
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Upload Your Pet’s Best Pic
Pick a clear, high-quality photo of your furry (or feathery!) friend. One photo per pet, please. 🐾 -
Get Their Custom Portrait
We’ll turn your photo into a one-of-a-kind illustration that shows off your pet’s personality. -
Tweak It If You Need To
Not 100% in love with the first draft? Don’t worry — we’ll happily make edits until it feels just right. ✨ -
Give It the Paw of Approval
Once you say “yes, that’s my pet!” we’ll prep the design for embroidery. -
Happy Mail Day
In just 2–3 weeks, your custom embroidered item will arrive at your doorstep, ready for cuddles (from you, not the embroidery 😉).
We ship internationally and offer 'Priority' options to speed up processing time. If you're in a rush you can select faster options at checkout when you add your shipping information.
For all shipments to the USA we include Delivered Duty Paid (DDP) on all orders. This means all duties, taxes, and import fees are covered upfront by us. This means full-cost transparency, no surprise bills from the courier, and faster, smoother delivery.
If you are outside of the USA select 'Priority" at checkout to access DDP and have your duties, taxes and import fees covered upfront.
For 'Standard' shipments outside the USA, duties, taxes and import fees may be due when your package arrives at your customs authority. Please check before hand to confirm.
Washing:
Wash at 30°C (86°F) on a gentle cycle with similar colors.
Use a mild detergent to protect the organic cotton fabric and embroidery.
Drying:
Air dry only. Lay flat or hang to dry.
Avoid tumble drying, as it may damage the fabric and embroidery.
Ironing:
Turn the item inside out before ironing.
Place a piece of clean fabric over the embroidery to protect it.
Use a low to medium heat setting for best results.
Premium Material
UK Orders are sent free using Evri 48.
FAQ
Can I have more than one pet on an item?
You can have up to two pets on most of our custom items, and sweatshirts and hoodies can accomodate up to four pets. Please select the number of pets you'd like on the item and make sure the charge is added to your basket. If the extra pet charge is removed from your basket this will have to be added back before we can make your item.
How do I add more than one pet to an item?
You just need to pick the number of embroidered illustrations in the drop down on the product page - this is £15 per extra pet. Then upload your photos as normal!
How long does it take to get my pet illustration?
You will get your first draft within 7 working days of your order (excluding UK bank holidays)
If I have more than one pet how do I tell you which one is which?
When Lucy sends your illustration she will ask you to confirm who is who or you can add the names to the notes section in the cart too.
Shipping
Fast shipping
Full colour embroidered items take between 3-4 weeks to process from order date (please note if there are multiple stages of revisions this will impact processing time)
Outline portraits are shipped after 7 days of ordering (please note we do not provide proofs for these items)
Ready to ship items dispatch within 2-3 working days.
Order tracking
You will receive notifications via your email address as your order status updates.
You can also drop us an email at hello@lucyandlolashop.com for any order queries
Get in touch
Please contact customer service at hello@lucyandlolashop.com if you need any help or have any questions about the process
HAND DRAWN
Illustrations
The best photos are the ones that you feel really show off your pet's personality! Try to find ones close up (headshot) of them looking their best. If you have a dog smiling photos always work well!
we'll make it pawfect with
Unlimited Revisions
We believe your pet’s portrait should be as unique and special as they are. By allowing unlimited revisions, we ensure that the final product not only meets but exceeds your expectations, giving you a keepsake to cherish forever.
Your satisfaction is our top priority, and we’re committed to creating a portrait you’ll truly love! 💛
