Trusted by thousands of pet parents
See real customer photos tagged on Instagram.
Shipping
Fast shipping
Full colour embroidered items take between 3-4 weeks to process from order date (please note if there are multiple stages of revisions this will impact processing time)
Outline portraits are shipped after 7 days of ordering (please note we do not provide proofs for these items)
Ready to ship items dispatch within 2-3 working days.
Order tracking
You will receive notifications via your email address as your order status updates.
You can also drop us an email at hello@lucyandlolashop.com for any order queries
Get in touch
Please contact customer service at hello@lucyandlolashop.com if you need any help or have any questions about the process
we'll make it pawfect with
Edits to your portrait
We believe your pet’s portrait should be as unique and special as they are. By allowing edits from our team, we ensure that the final product not only meets but exceeds your expectations, giving you a keepsake to cherish forever.
Your satisfaction is our top priority, and we’re committed to creating a portrait you’ll truly love! 💛
YOUR PET PORTRAIT
Illustrations
The best photos are the ones that you feel really show off your pet's personality! Try to find ones close up (headshot) of them looking their best. If you have a dog smiling photos always work well!
FAQ
Can I have more than one pet on an item?
You can have up to two pets on most of our custom items, and sweatshirts and hoodies can accomodate up to four pets. Please select the number of pets you'd like on the item and make sure the charge is added to your basket. If the extra pet charge is removed from your basket this will have to be added back before we can make your item.
How do I add more than one pet to an item?
You just need to pick the number of embroidered illustrations in the drop down on the product page - this is £15 per extra pet. Then upload your photos as normal!
How long does it take to get my pet illustration?
You will get your first draft within 7 working days of your order (excluding UK bank holidays)
If I have more than one pet how do I tell you which one is which?
When Lucy sends your illustration she will ask you to confirm who is who or you can add the names to the notes section in the cart too.
Loved by pet parents
Real reviews from our sweatshirt customers
Based on real Trustpilot reviews mentioning sweatshirts, jumpers, hoodies and fleeces.
“Thrilled with the sweatshirt — lovely quality, soft and fleecy inside, and the embroidery of my dog is gorgeous.”
“Good quality sweatshirt and the embroidered design was brilliant. Very pleased.”
“The sweatshirt was good quality and my two cockerpoos looked fantastic. I’ve ordered another one.”
“The quality of the hoodie and the embroidery of my cat are incredible.”
“The hoodie is very comfortable and the picture of my beloved late dog is spot on.”
“Artist did a stellar job bringing my pets’ design into a jumper. Jumper itself is good quality.”
UK - Get it between -
