❓ Will my embroidery really look like my pet?

Yes — and you’ll approve it first.

We create a custom illustration of your pet from your photo, carefully capturing their markings, expression, and personality. You’ll receive a proof within ~3 days and can request unlimited edits until you’re completely happy.

👉 Nothing is embroidered until you approve it.

🧵 What products do you offer?

We create custom embroidered pet portraits on a range of premium products, including:

• sweatshirts
• hoodies
• fleeces
• bags and accessories

Each item is made to order and designed to turn your pet into something you can wear or gift.

⚙️ How does the process work?

Ordering is simple:

1. Choose your product
2. Upload your pet’s photo
3. We create your custom design
4. You approve your proof (with unlimited edits)
5. We embroider and ship your item

👉 Every piece is made just for you — never mass produced.

📸 What photo works best for pet embroidery?

For the best results, choose a photo that is:

• clear and high-quality
• well-lit (natural light works best)
• focused on your pet’s face
• not blurry or too far away

👉 Not sure? Read our full guide:
What photo works best for pet embroidery

⏱️ How long does custom pet embroidery take?

• Proof created: ~3 days
• Unlimited edits: included
• Production: handmade to order
• Shipping: fast tracked once completed

Typically, orders are completed and delivered within 10–14 days after approval.

👉 Need it sooner? Priority options may be available at checkout.

🚚 How is my order shipped?

All orders are shipped using trusted, fast delivery services:

• UK: DPD Next Day Delivery
• International: DPD International
• Express worldwide: 1-day shipping available with DHL

👉 Shipping options are shown at checkout based on your location.

🇺🇸 Do I need to pay customs or duties?

No — if you’re ordering from the United States, all duties and customs are covered.

👉 The price you see at checkout is the final price — no hidden fees.

📦 Can I track my order?

Yes — once your order is shipped, you’ll receive a tracking link via email so you can follow your delivery.

🐾 Can I include multiple pets?

Yes — you can include up to four pets on selected items like sweatshirts and hoodies.

Simply upload a photo of each pet and let us know how you’d like them arranged.

👉 Additional pets can be added at checkout.

🎨 Can I request specific details?

Absolutely.

We can highlight specific features like:

• markings
• eye colour
• accessories

👉 Just leave a note when ordering — and we’ll include it in your design.

🐶 Do you only design pets?

Pets are our specialty — but we’re happy to consider other custom designs.

👉 Just get in touch with your idea and we’ll let you know what’s possible.

💔 What if I’m not happy with my order?

We offer unlimited edits before production, so you’ll always have the chance to refine your design.

If there’s an issue after delivery, contact us within 14 days and we’ll work with you to make it right.

🎁 Do you offer gift options?

Yes — our products make perfect personalised gifts for pet lovers.

You can:

• add a gift note at checkout
• send directly to the recipient

👉 Ideal for birthdays, Christmas, or meaningful memorial gifts.

🧵 How do I care for my embroidered item?

To keep your item looking its best:

• wash inside out on a gentle cold cycle
• avoid harsh detergents or bleach
• hang dry or tumble dry on low

👉 Embroidery is durable and designed to last.

💳 What payment methods do you accept?

We accept all major payment methods, including:

• credit/debit cards
• PayPal
• other secure checkout options

🔁 Do you offer refunds or exchanges?

As each item is custom-made, we cannot offer refunds or exchanges unless:

• the item arrives damaged
• there is an error on our side

👉 Please double-check your order details before placing your order.

📩 How can I contact you?

You can reach us via:

• our contact form
• email: hello@lucyandlolashop.com
• social media

👉 We’re always happy to help.

❓ Popular Questions

What is the best personalised gift for a dog lover?
A custom embroidered pet portrait is one of the most meaningful gifts, as it’s made from their actual pet and designed to last.

Are embroidered pet portraits better than printed ones?
Yes — embroidery is stitched into the fabric, making it more durable, premium, and long-lasting than print.

What do you get someone who lost their dog?
A personalised memorial gift featuring their dog is one of the most thoughtful and meaningful options.

👉 Read our guide

Helpful Guides

• 👉 How long does custom pet embroidery take?
• 👉 Will my embroidery really look like my pet?
• 👉 What photo works best for pet embroidery?
• 👉 Embroidery vs print – what’s better for pet portraits?
• 👉 Pet memorial gifts – a meaningful way to remember them