Custom Pet Embroidery FAQ
Everything you need to know about our personalised embroidered pet portraits, including proofing, photo guidance, delivery times, multiple pets, memorial gifts, and why embroidery is more premium than print.
Every Lucy & Lola piece is made to order from your pet’s photo and stitched onto premium sweatshirts, hoodies, fleeces, bags, and accessories.
Frequently Asked Questions About Personalised Pet Embroidery
Looking for answers about custom embroidered pet portraits? This FAQ covers the most common questions customers ask before ordering a personalised pet sweatshirt, embroidered pet hoodie, pet memorial gift, or dog mum gift.
Whether you want to know if the embroidery will really look like your pet, how long custom pet embroidery takes, what photo works best, or whether embroidery is better than print, you’ll find the answers below.
Will my embroidery really look like my pet?
Yes — and you’ll approve it first.
We create a custom illustration from your pet’s photo, carefully capturing their markings, expression, and personality. You’ll receive a proof within approximately 3 days and can request unlimited edits until you’re happy.
Nothing is embroidered until you approve it.
This is one of the main reasons customers choose Lucy & Lola for personalised pet gifts.
Read moreWhat products do you offer?
We create custom embroidered pet portraits on premium made-to-order:
- sweatshirts
- hoodies
- fleeces
- bags and accessories
Every item is designed to turn your pet into something meaningful you can wear, gift, or keep forever.
How does the process work?
Ordering is simple:
- Choose your product
- Upload your pet’s photo
- We create your custom design
- You approve your proof with unlimited edits
- We embroider and ship your item
Every piece is made just for you — never mass produced.
What photo works best for pet embroidery?
For the best result, choose a photo that is:
- clear and high quality
- well lit, ideally in natural light
- focused on your pet’s face
- not blurry or taken from far away
A clear photo helps us create the best possible embroidered pet portrait from your image.
Read our photo guideHow long does custom pet embroidery take?
- Proof created: approximately 3 days
- Unlimited edits: included
- Production: handmade to order after approval
- Delivery: dispatched once complete
Typically, orders are completed and delivered within 10–14 days after approval.
Need it sooner? Priority options may be available at checkout.
Read moreHow is my order shipped?
We use trusted delivery services depending on your location:
- UK: DPD Next Day Delivery
- International: DPD International
- Express worldwide: DHL options may be available
Shipping options are shown at checkout based on your location.
Do I need to pay customs or duties?
For United States orders, duties and customs are covered.
The price you see at checkout is the final price, with no hidden fees added later.
Can I track my order?
Yes. Once your order has shipped, you’ll receive a tracking link by email so you can follow your delivery.
Can I include multiple pets?
Yes — you can include up to four pets on selected items such as sweatshirts and hoodies.
Simply upload a photo of each pet and let us know how you’d like them arranged. Additional pets can be added at checkout.
Can I request specific details in the design?
Absolutely. We can highlight details such as:
- markings
- eye colour
- accessories
Just leave a note when ordering and we’ll include it in your design where possible.
Do you only design pets?
Pets are our speciality, but we’re happy to consider other custom embroidery ideas too.
Get in touch with your idea and we’ll let you know what’s possible.
What if I’m not happy with my order?
We offer unlimited edits before production, so you can refine your design before anything is stitched.
If there is an issue after delivery, contact us within 14 days and we’ll work with you to make it right.
Do you offer gift options?
Yes — our products are perfect personalised gifts for pet lovers.
- add a gift note at checkout
- send directly to the recipient
They’re especially popular for birthdays, Christmas, dog mum gifts, and meaningful pet memorial gifts.
How do I care for my embroidered item?
To keep your item looking its best:
- wash inside out on a gentle cold cycle
- avoid harsh detergents or bleach
- hang dry or tumble dry on low
Our embroidery is durable and designed to last.
What payment methods do you accept?
We accept major payment methods, including:
- credit and debit cards
- PayPal
- other secure checkout options shown at checkout
Do you offer refunds or exchanges?
Because every item is custom made, we cannot usually offer refunds or exchanges unless:
- the item arrives damaged
- there is an error on our side
Please double-check your order details before placing your order.
How can I contact you?
You can get in touch via:
- our contact form
- email: hello@lucyandlolashop.com
- social media
We’re always happy to help.
Popular Questions About Personalised Pet Gifts
What is the best personalised gift for a dog lover?
A custom embroidered pet portrait is one of the most meaningful gifts for a dog lover because it is made from their real pet and turned into something they can wear or treasure for years.
Are embroidered pet portraits better than printed ones?
Yes — embroidery is more durable, premium, and long lasting than print because the design is stitched into the fabric rather than sitting on top.
Read moreWhat do you get someone who lost their dog?
A personalised pet memorial gift featuring their dog is one of the most thoughtful options, turning a treasured photo into something lasting and deeply personal.
Read moreHelpful Guides
Ready to turn your pet into embroidery?
Shop our personalised embroidered sweatshirts, hoodies, fleeces, bags, and accessories — all made from your pet’s photo, with a proof in approximately 3 days and unlimited edits before embroidery.
Shop personalised pet gifts