How can we help?
Answers to the things customers ask us most.
Before you order
- How to place an orderChoosing your item, uploading your pet's photo, and what happens next
- How many pets can go on my item?Pet limits by product, the £20 extra pet charge, and how to add more than the website allows
- Sizing and fitWhich size to order in UK, US, EU and AU sizing, plus garment measurements you can check against something you own
- Sleeve embroidery: fonts, colours and iconsAdding a name to the sleeve, the full list of fonts, colours and icons, and how to select it
- Discount codes and offersWhere codes come from, how to apply one, and what the mailing list gets you
- Can you make something custom?What sits inside our pet portrait range, and how to ask about anything outside it
Photos and proofs
Your order and delivery
- How long will my order take?The 2 to 3 week window, what happens at each stage, and what adds time
- Fast Track: getting your order soonerWhat Fast Track is, what it does, and how to add it
- My order is taking longer than expectedWhen to write in about a late order, and the usual reasons one runs long
- Delivery, tracking, customs and dutiesHow we send UK and international orders, and why there is nothing to pay when your parcel arrives