Prices checked July 2026.
Lucy & Lola occasionally offers discounts through email newsletters, social media promotions, or during special events. The best way to stay informed is by subscribing to their newsletter. To contact Lucy & Lola, you can use the contact form on their website, email them directly at hello@lucyandlolashop, or reach out via their social media channels @thelucyandlolashop on Instagram, Tiktok and Facebook.
Key takeaways
- Discounts are primarily offered via email newsletters and social media.
- Subscribing to the newsletter is the most reliable way to hear about promotions.
- Multiple contact methods are available, including website form, email, and social media.
- Lucy & Lola prioritises customer service and clear communication.
Understanding Lucy & Lola's Approach to Discounts
At Lucy & Lola, our primary focus is on creating beautifully crafted embroidered keepsakes that celebrate the animals you love. We believe in the lasting value of a custom, high-quality pet portrait, which is why we prioritize craftsmanship and customer satisfaction above all else. As founders Lucy and Andy Bowes, we started this journey in 2021 with one embroidery machine and our rescue dachshund Lola, committed to quality over speed.
This commitment means that while we don't offer constant discounts, any promotions we do run are carefully considered. We would rather advise a customer to use a better photograph to ensure a stunning portrait than create something we are not proud of. Our approach is to educate before selling, ensuring you feel reassured and informed, never pressured into buying.
Discounts are typically offered during special events, seasonal promotions, or exclusively to our newsletter subscribers. These are opportunities to make our unique products more accessible while maintaining the high standards of design and embroidery that define Lucy & Lola. To learn more about our values and what drives us, you can learn more about our story. You can get 15% off your first order by signing up to our mailing list.
The Best Ways to Find Lucy & Lola Discounts
If you're looking for a potential saving on a custom embroidered pet portrait, there are a few key channels to keep an eye on:
- Subscribe to the Lucy & Lola Email Newsletter: This is the most reliable way to be the first to hear about any upcoming sales, exclusive offers, or special events. Our newsletter subscribers often receive early access or unique discount codes.
- Follow Lucy & Lola on Social Media: We announce promotions and share updates on our official social media platforms, such as Instagram and Facebook. Following us ensures you stay in the loop.
- Check the Website: Occasionally, banners or announcements regarding current promotions will be displayed directly on our website.
Subscribe to the Lucy & Lola email newsletter.
Follow their official social media channels for announcements.
It's important to understand that sales are not constant, reflecting our dedication to quality and the bespoke nature of our products. When promotions do appear, acting promptly is often key.
Loyalty Programs or Referral Discounts
Currently, Lucy & Lola offers a loyalty scheme and discounts to returning customers which you can sign up for after you have placed your first order. Our focus remains on the bespoke nature of our embroidered pet portraits and providing exceptional quality and customer service for each individual order. We believe in the intrinsic value of a unique, handcrafted keepsake that celebrates your pet.
Any special offers or promotions that become available would be announced through our primary communication channels: our email newsletter and social media. We encourage you to subscribe to our newsletter to stay informed about any future developments or occasional exclusive discounts.
Affiliate or Influencer Programs
Lucy & Lola does not currently operate any official affiliate or influencer programs that offer discounts. Our focus remains on direct engagement with our customers and providing high-quality, custom embroidered pet portraits.
Any special promotions or collaborations would be announced through our official channels, such as our email newsletter and social media. We recommend subscribing to our newsletter to stay informed about any future opportunities or exclusive offers.
How to Contact Lucy & Lola for Support or Inquiries
We believe in being accessible to our customers for any questions or support they need throughout their custom portrait journey. Here are the best ways to get in touch:
- Direct Email: You can aemail our customer service directly. This is ideal for detailed questions, order-specific inquiries, or if you need to attach documents or photos at hello@lucyandlolashop.com
- Social Media: For quick questions or public engagement, you can send us a message via our social media platforms. While we monitor these channels, for urgent or complex matters, the website form or direct email is often more efficient.
Use the contact form on their website (lucyandlolashop.com/pages/contact).
Email their customer service directly.
Send a message via their social media platforms (e.g., Instagram, Facebook).
When contacting us, especially regarding an existing order, please include your order number and a clear description of your question or concern. This helps us respond efficiently. For example, when you submit a photo for a portrait, every customer photo is reviewed before designing, and you approve a proof before embroidery begins. Nothing is stitched until you approve the proof, so clear communication at every stage is vital.
Does Lucy & Lola offer live chat support?
No, Lucy & Lola does not currently offer live chat support. We prefer to handle customer inquiries through our website contact form, direct email, and social media messages. This allows us to provide more detailed and thoughtful responses, ensuring we fully address your questions and concerns with the care they deserve.
What to Expect When You Contact Lucy & Lola
When you reach out to Lucy & Lola, you can expect a warm, knowledgeable, and reassuring response. As pet owners ourselves, we are passionate about animals and dedicated to creating meaningful keepsakes. We speak from real experience and aim to make every customer feel reassured, not just marketed to.
Our commitment to customer service is reflected in our processes, such as offering unlimited revisions on your digital proof before anything is stitched. This ensures that the final embroidered portrait truly captures the essence of your beloved pet. We understand that these portraits hold deep emotional value, and we handle all inquiries with the care and attention they deserve.
While response times may vary depending on inquiry volume, we strive to be as responsive as possible. For answers to common questions, you might also find our Frequently Asked Questions page helpful.
“I was so impressed with the customer service. They really listened to my feedback on the proof and made sure my cat's portrait was perfect before stitching. It felt like they genuinely cared.” — Sarah K.
“I had a question about a discount code after I'd placed my order, and the team was incredibly helpful and applied it for me. Fantastic service!” — Mark R.
I remember one customer who had ordered a memorial portrait of their dog, Buddy. Over the years, they had ordered about ten portraits of him. When he passed away, they asked us to add a halo to his final portrait. It was heartbreaking, because after so many orders, we felt like we knew him too. That emotional connection with our customers and their pets is why we do what we do, and it’s why every memorial order stays with us. Creating something that helps preserve the memory of a much-loved pet is a responsibility we never take lightly.
Frequently asked questions
Do Lucy & Lola offer a first-time customer discount?
Lucy & Lola does offer a first-time customer discount if you are able to subscribe to our email newsletter and follow our social media channels.
How often does Lucy & Lola have sales or promotions?
Lucy & Lola occasionally runs sales or promotions, typically during special events, seasonal periods, or as exclusive offers for our newsletter subscribers. We prioritize the quality and craftsmanship of our custom products, so discounts are not a constant feature. We recommend subscribing to our newsletter to stay updated.
Can I get a discount if I order multiple items?
Currently, Lucy & Lola does not offer an automatic discount for ordering multiple items. However, any multi-item promotions would be announced via our email newsletter or social media. Each custom embroidered portrait requires individual design and production, ensuring the highest quality for every piece.
What information should I include when contacting customer service?
When contacting Lucy & Lola customer service, please include your order number if your inquiry relates to an existing purchase. For new inquiries, provide as much detail as possible about your question or concern. This helps us understand your needs and respond efficiently.
How long does it usually take for Lucy & Lola to respond to inquiries?
Lucy & Lola aims to respond to all inquiries as quickly as possible. Response times may vary depending on the volume of messages, but we are committed to providing timely and helpful support. For urgent matters, please ensure you provide all necessary details in your initial message.
Is there a phone number to contact Lucy & Lola?
Lucy & Lola primarily handles customer inquiries through our website contact form, direct email, and social media channels. We do not currently offer phone support, as these digital channels allow us to provide comprehensive and detailed responses, often including links or images relevant to your query.
Do Lucy & Lola offer student or military discounts?
No, Lucy & Lola does not currently offer specific student or military discounts. Our promotions are generally announced through our email newsletter and social media channels. We focus on providing exceptional quality and service for every custom embroidered pet portrait.
What to do if a discount code isn't working
If your discount code isn't working, please check the following:
- Expiration Date: Ensure the code is still valid and has not expired.
- Terms and Conditions: Verify if there are any specific conditions, such as a minimum purchase amount or applicability to certain products only.
- Correct Entry: Double-check that you've entered the code exactly as it appears, without any typos or extra spaces.
- One Use Per Customer: Some codes are single-use. If you've used it before, it might not work again.
If you've checked these points and the code still isn't working, please contact our customer service team through the website contact form or direct email. Provide the discount code and details of the issue, and we'll be happy to assist you.
Can I combine multiple discount codes?
No, typically only one discount code or promotion can be applied per order at Lucy & Lola. Our system is designed to accept a single offer at checkout. If you have multiple valid discounts, we recommend choosing the one that provides you with the best saving for your purchase.
Any exceptions to this policy, such as special bundled offers, would be clearly communicated in the promotion's terms and conditions. We always aim for transparency in our offers to ensure a straightforward shopping experience.
Physical Address for Mail
As an online-first business, Lucy & Lola primarily operates digitally. We do not publicly provide a physical address for general mail or returns. For any inquiries, support, or to discuss a return, please contact our customer service team through the website contact form, direct email, or social media channels. Our team will provide specific instructions and any necessary address details if a physical return or mailing is required for your particular situation.
Does Lucy & Lola offer discounts for bulk orders or multiple pet portraits?
Currently, Lucy & Lola does not offer an automatic discount for bulk orders or multiple pet portraits. Each custom embroidered portrait requires individual design and production, ensuring the highest quality and attention to detail for every piece. This bespoke process means we dedicate significant time and care to capture the unique essence of each pet.
Any multi-item promotions or special offers would be announced via our email newsletter or social media channels. We recommend subscribing to our newsletter to stay informed about any future developments.
How long does it usually take for Lucy & Lola to respond to inquiries?
Lucy & Lola aims to respond to all inquiries within 24-48 business hours. Response times may vary depending on the volume of messages, but we are committed to providing timely and helpful support. For urgent matters, please ensure you provide all necessary details in your initial message.
What is the return policy if I use a discount code at Lucy & Lola?
Our return policy remains the same whether or not a discount code was used for your purchase. We stand by the quality of our custom embroidered pet portraits and want you to be completely happy with your order. If you have any concerns about your purchase, please contact our customer service team. We'll work with you to find a satisfactory solution, just as we do for all our customers, regardless of whether a discount was applied.
Do Lucy & Lola gift cards ever go on sale?
Lucy & Lola gift cards are not typically offered at a discount. Our focus is on the value and craftsmanship of our custom embroidered products. Any rare promotions or special offers that might include gift cards would be announced through our official channels: our email newsletter and social media.
We recommend subscribing to our newsletter to stay informed about any future developments or occasional exclusive discounts.
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