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Lucy and Lola Shop
Anonymous (United Kingdom)
Not embroidered, and 6 weeks timeline?

Unfortunately, I had thought all the products were embroidered, but this was printed on the jacket, which means that in a year's time, this product would no longer have my puppy's face. Given the clearance sale and the countdown, I failed to check that the product was not embroidered (who would've thought you needed to?!), and the artwork took four tries before it looked like my pup, and it took more than 6 weeks from the time I ordered for this product to arrive. I really would've liked the experience to be better - it was my second time ordering, but I guess that's it for me.

Hi Anne,

Thank you so much for taking the time to share this, and I'm really sorry it hasn't lived up to what you were hoping for, especially as a returning customer, that genuinely matters to us.

I've had a look into your order, and it does look like this was the Clearance: Custom Printed Pet Portrait Recycled Sherpa Jacket, which is a printed design rather than embroidered, unlike most of our other product lines. I completely understand how that wouldn't have been obvious at a glance, especially with the clearance countdown adding pressure to decide quickly, and it's a really fair point that most people wouldn't think to double-check that detail when embroidery is our signature across so much of the range.

I'm also sorry to hear it took several rounds to get the artwork right, and that the timeline ran well beyond what you were expecting, that's not the experience we want, especially the second time round.

Thank you so much for being honest with this feedback, it genuinely helps us look at how we can make this clearer for future customers. I'm sorry this one didn't go the way you'd hoped.

H
Lucy and Lola Shop
Hannah Wingham (United Kingdom)
Captured my Norfolk terrier Milly perfectly

Captured my Norfolk terrier Milly perfectly. Matches the image I gave amazingly and the jumper is a good quality

Hi Hannah, thank you for your wonderful review! We're delighted to hear that Milly's portrait turned out perfectly and that you’re pleased with the quality. We appreciate your support!

K
Lucy and Lola Shop
Karen James (United Kingdom)
I brought a jumper for my husbands birthday

I brought a jumper for my husbands birthday.
He loves it.

J
Lucy and Lola Shop
Jennifer (United Kingdom)
Highly Recommend - Great service from start to finish and final product is amazing!

I recently received 3 items and they are amazing and so detailed! Thank you so much for taking the time to edit/review the 3 designs! I know there were quite a few drafts back and forth between us, but the final version really does capture the personality of all 3 pets!!! and looks even better in person! I'd ordered similar items from a different company couple years ago and was so unhappy with the service and final products, so was slightly hesitant when making this order...however, from start to finish this has been a really positive experience with all the team and I love that I can see the designs and feedback any changes and always get a prompt response! So much so, I've just ordered 3 more items!!

C
Lucy and Lola Shop
Ciara (Australia)
Honest review

I was a little wary what would arrive as the delivery took so long to arrive compared to other companies. However I received my item today and the quality is just beautiful. The jumper to my surprise is such quality and the embroidery is just perfect. I loved that it came in a cute canvas bag too, really adds a touch of luxury. Very pleasantly surprised and love my jumper in memory of my sweet pug Ellie. Thank you so much.

Hi Ciara, thank you so much for your kind words! We're delighted to hear you love your jumper and that it brings back lovely memories of Ellie. We truly appreciate your patience and support. Enjoy wearing it!

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Lucy and Lola Shop
Fatima Matin (United Kingdom)
I absolutely love it, the whole process was

I absolutely love it, the whole process was smooth and the jumper is such high quality I can’t wait to order more of my other cats

Hi Fatima, we're thrilled to hear you loved your experience and the jumper! Can't wait to see what you order next for your cats. Thanks for sharing your kind words!

V
Lucy and Lola Shop
Victoria (United Kingdom)
Very pleased with my purchase

Thank you so much, we lost our Lola (Lollipop) a year ago and I decided to purchase a hoodie with my favourite picture of her on it. I love it! The picture is perfect and the quality of the hoodie is great.

Hi Victoria, thank you so much for sharing your heartfelt message! We're thrilled to hear you love your hoodie and that it brings back special memories of Lola. We appreciate your support and hope it continues to bring you comfort. Much love from Lucy and Lola Shop!

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Lucy and Lola Shop
Amy Marlow (United Kingdom)
Easy shopping with the company no issues

Easy shopping with the company no issues. Was kept up to date with the process and approved the image before being made to order.

Hi Amy, thank you for your kind words! We're so glad you had a smooth shopping experience and appreciated the updates. Looking forward to serving you again!

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Lucy and Lola Shop
Teresa Southwick (United Kingdom)
Quick response arrived

Quick response arrived quickly

Hi Teresa, we're so glad to hear you appreciated the quick response! Thank you for your support.

C
Lucy and Lola Shop
Chelsey Pawliuk (Canada)
So worth it!!!!

I am absolutely blown away by my purchase. The bag is great quality and the embroidered image is beyond my expectations. The system was seamless, and the result is unreal. I highly recommend!

Hi there! We're thrilled to hear you love your purchase and had a great experience with us. Thanks so much for the high recommendation!

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Lucy and Lola Shop
Anonymous (Portugal)
Loved it

It's perfect!!

Hi there! We're so happy to hear you loved it. Thank you for your wonderful feedback!

F
Lucy and Lola Shop
Francesca Coe (United Kingdom)
Amazing experience couldn’t of asked for

Amazing experience couldn’t of asked for better

Hi Francesca, thank you so much for your wonderful review! We're thrilled to hear you had an amazing experience with Lucy and Lola Shop. Looking forward to serving you again!

Great quality and customer service

The quality is wonderful and the embroidery looks just like my dogs! The team is fast to respond and make edits after you review them. All in all a very pleasant experience and great product!

Hi Emily! We're so happy to hear you loved the quality and your experience with us. Thank you for your kind words and support!

K
Lucy and Lola Shop
Kiera Googins (United States)
Great, experience & love the finished project

Bought one for my sister with her pup and one for myself with mine. The mock ups came within a couple days. They were a great first pass! My pup is mostly blue merle with spots - so not the easiest to draw digitally - but it was close. They took my feedback and made tweaks and in a day or two.

Absolutely love both - I think they did a great job resembling the puppers, but also in captivating the personalities in the pic.

I did buy the discount clearance - very very very much worth the sale prices and have already shared with other pet parents ◡̈

Hi K., thank you for sharing your wonderful experience! We're thrilled to hear you love the portraits and that the team could capture your pups' personalities so well. We appreciate your support and sharing with other pet parents. Enjoy your beautiful keepsakes!

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Lucy and Lola Shop
Alecksis Roberts (United States)
10/10!!!

This sweatshirt was everything I wanted it to be and more! I’ve gotten so many compliments on it. The design process was amazing and I’m so glad that they worked with me to make sure they got my pets perfect. I originally reached out to see if they had ever done a sweatshirt with a snake and I was so happy to hear that they had. I knew my babies were gonna be in the right hands. I already have plans to buy more articles for family members!

Hi Alecksis! We're thrilled to hear you love your sweatshirt and that it turned out just how you envisioned. Thank you so much for your kind words and support — we can’t wait to create more special pieces for you and your family! 😊

G
Lucy and Lola Shop
Gail Elsagood (United Kingdom)
Expect some delays

I got a bit concerned about the delay between ordering and proof and then from proof to tracking availability but it was all good in the end

Hi Gail, thank you for your understanding and for sharing your experience. We're glad everything worked out in the end! We appreciate your patience.

M
Lucy and Lola Shop
Melanie Phillips (Australia)
I love my jumper of my gorgeous boys

I love my jumper of my gorgeous boys - I lost Patrick early 2026 and his brother (bonded pair I foster failed) is still with me and it's so hard not having them together. Getting this jumper and having the two back together is just right. And the lavender is such a sweet colour, I'm really happy with my selection. Staff were great at adjusting the proof for Patrick until it looked perfect, thank you.

Hi Melanie, thank you so much for sharing your heartfelt story and your kind words. We're so glad the jumper brings comfort and joy. Wishing you and your boys all the best.

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Lucy and Lola Shop
Anonymous (United Kingdom)
Nice but expensive

Nice but expensive I thought for what it is. I did treat myself but couldn’t afford for anyone else

Hi there! Thank you for your honest feedback. We're glad you liked the product, and we understand the importance of value. We hope to offer more options that suit every budget in the future. Thanks for shopping with Lucy and Lola Shop!

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Lucy and Lola Shop
Anonymous (United Kingdom)
My granddaughter loved her sweat shirt

My granddaughter loved her sweat shirt. My only reservation is that I remember putting in the request for the sleeve logo but I obviously didn’t save it properly!

Hi there! We're so glad your granddaughter loved the sweatshirt. Thanks for letting us know about the logo request—feel free to reach out next time if you'd like to customize further. We appreciate your support!

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Lucy and Lola Shop
Sharon Hopewell (United Kingdom)
Absolutely thrilled with the sweatshirt I had made with a photo of my beautiful Blade embroidered

Absolutely thrilled with the sweatshirt I had made with a photo of my beautiful Blade embroidered onto it. 🐾❤️ The likeness is simply amazing — it really captures my wonderful boy perfectly.

The quality and attention to detail are fantastic, and having his face embroidered so beautifully makes this sweatshirt incredibly special to me. I absolutely love it and will treasure it. Thank you so much for creating something so personal and precious. ❤️🐾

Hi Sharon, we're so happy to hear you love your sweatshirt! It sounds like it turned out beautifully and is very special to you. Thank you for sharing your wonderful experience with us!

H
Lucy and Lola Shop
Hailey Anderson (United States)
The cutest bags! I love these for my pups’ overnight bags when they board with their trainer

The cutest bags! I love these for my pups’ overnight bags when they board with their trainer. So cute!

Hi Hailey! We're so happy to hear you love the bags. They’re perfect for pups on the go! Thanks for the lovely review.

C
Lucy and Lola Shop
Ciara Hughes
Easy just pity about the price of

Easy just pity about the price of shipping

Hi Ciara, thank you for your positive review! We appreciate your feedback on the shipping cost and will consider it as we work to improve. Thanks for shopping with Lucy and Lola!

S
Lucy and Lola Shop
Simon Wilkinson (United Kingdom)
We lost Finn in June and as many know the grief

We lost Finn in June and as many know the grief and loss is awful. Ordered a cushion and approved the proof slightly dreading the arrival knowing that if it didn’t look like him I’d be devastated but also knowing if it did I’d be upset. When it came I almost didn’t want to open it but it’s absolutely gorgeous, it is so him and although he’s not with us here now he almost is. Thank you 💕

Hi Simon, thank you so much for sharing your heartfelt story. We're truly touched that the cushion brought you comfort and reminded you of Finn. Wishing you peace and love during this difficult time. 💕

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Trusted by 10,000+ pet owners • Over 200,000 pets embroidered • Featured in press

FAQs

What is the best personalised pet gift?

Custom embroidered clothing made from your pet’s photo is one of the most meaningful options.

How long does it take?

Proofs are sent within 3 days, with delivery in 10–14 days.

Trusted by 10,000+ pet owners • Over 200,000 pets embroidered

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